1030 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how 1030 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your data responsibly and transparently.
Effective date: 1 January 2026. This policy may be amended from time to time.
Information Collected by 1030
When you register or use the 1030 platform, we collect several categories of information to ensure our services function properly and securely. This includes:
- Account information: your full name, date of birth, email address, phone number, and encrypted password provided during registration.
- Identity verification information: copies of documents such as your identity card, when requested for verification purposes.
- Payment information: transaction details in MYR, including the payment method used such as DuitNow or Boost. Full account numbers are not stored by 1030 — these are handled by approved payment providers.
- Device and browser information: IP address, browser type, operating system, screen resolution, and device identifiers collected automatically upon access.
- Usage data: in-platform activity records such as games played, session duration, pages visited, and actions taken.
- Cookies and tracking data: small files stored on your device for session authentication, user preferences, and platform usage analytics.
We only collect information that is necessary and relevant to the service purposes outlined in this policy.
Purpose of Using Personal Information
Your information is used to create and manage your 1030 account, verify your identity, and ensure that only you can access it.
Payment details are used solely to securely process deposits and withdrawals in MYR through approved payment providers.
Contact information and activity records are used by our support team to resolve enquiries, complaints, and technical issues more efficiently.
Usage data and device information are analyzed to detect suspicious activity, prevent unauthorized access, and protect the integrity of the 1030 platform.
Anonymized usage data is used to understand user navigation patterns and to continuously improve the platform's design, performance, and features.
Your email address is used to send important notifications related to your account, transactions, or changes to our terms. You may opt out of marketing communications at any time.
Cookies, Tracking & Data Storage
How We Use Cookies
The 1030 platform uses cookies to maintain your login session, store language preferences and interface settings, and measure page performance. Session cookies are cleared automatically when you close your browser, while preference cookies remain until you manually delete them.
You can manage your cookie preferences through your browser. Please note that blocking all cookies may affect platform functionality, including your ability to stay logged in.
Data Retention Period
Active account information is retained for as long as your account remains active. Transaction data is kept for a minimum of 7 years to comply with Malaysian legal requirements. Platform activity records are retained for 2 years for security and analytics purposes. Once an account is permanently closed, identifiable personal data will be deleted within 90 days, unless a longer retention period is required by law.
Information Sharing with Third Parties
1030 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited circumstances where data sharing is necessary for platform operations:
- Payment providers: Required transaction information is shared with approved payment providers such as DuitNow gateways to securely process deposits and withdrawals in MYR.
- Technical service providers: Third parties that help operate the platform's infrastructure, customer support, or fraud detection may access certain data under strict confidentiality agreements.
- Legal authorities: 1030 will disclose user information when required by Malaysian law, court order, or a lawful request from a relevant authority.
All third-party providers working with 1030 are held to strict security and privacy standards that comply with applicable data protection requirements.
- Your data is never sold to advertisers
- Minimum necessary sharing only
- Third-party providers are bound by confidentiality agreements
- Legal disclosure only when required
- No cross-border data transfers without safeguards
User Rights & How to Contact Us
As a 1030 platform user, you have the following rights regarding your personal information:
- Right to Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support and will be processed within 14 business days.
- Right to Rectification
- If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number or email address can be updated directly through your account settings.
- Right to Erasure
- You may request the deletion of your account and associated personal information. Requests will be processed within 90 days, subject to legal data retention requirements that may prevent the immediate deletion of certain records, such as transaction records.
- Right to Object to Processing
- You may object to your data being used for direct marketing purposes by contacting us. Such requests will be actioned within 7 business days.
For enquiries about this Privacy Policy, data access requests, or complaints, please contact us:
Email: [email protected]
Response time: within 3 business days
For general enquiries about the platform, visit the 1030 FAQ us.
1030 reserves the right to update this policy from time to time. Any material changes will be communicated via email or in-platform notification before taking effect. Continued use of the platform after such notice constitutes acceptance of the revised policy.